How to start an Innovation Program

Do what you can, with what you have, where you are. – Theodore Roosevelt.

Innovation is on everyone’s mind today. A recent survey conducted by IBM, comprising of more than 1500 CEOs, ranked innovation as the top priority and a requirement for future growth. Organizations are realizing that to survive in today’s market and to attract information rich customers, they must innovate continuously. Companies like Apple and Google have set a new standard for innovation. Their approach to innovation has not only changed the Tech industry, but also the consumer expectation, which is forcing virtually every industry to change. We have also seen many giants like Blockbuster, Borders, United Airlines disappear as they failed to innovate and adapt to changing environment.

My quest started from similar need to determine what customers want and how to grow the company. I am blessed to live in Silicon Valley, and was able to tap into local resources to figure out what made companies like Apple, Google, SalesForce.com and Facebook so successful, but my challenge was how do I apply their principles to service industry where there is no physical product that you can hold, touch or see. I am in insurance industry and we sell a promise. How do you innovate a promise?

It’s often the employees—rather than outside consultants—who know a company’s products and processes best. According to management experts, many of the most innovative companies tend to solicit ideas from staff throughout the organization, not just the executive ranks (Wall Street Journal, 2011). Continue reading

Happiness, Zen and the Art of Success

Imagine a scene: A village in a third world country, a group of boys playing soccer in a dusty patch of ground. A small skinny boy, bare feet, bruised knees, covered in dust, is guarding the goals and looking at his team mates chasing the ball; and dreaming of success.

Pause for a minute and think of what this boy is dreaming.

Another scene: In the heart of Silicon Valley, a beautiful corner executive office with ceiling high windows and a nice view. The occupant is looking out the window, gauging at neighboring office buildings; and dreaming of success.

Pause for a minute and think of what this man is dreaming.

What do they have in common? What are they dreaming?

All human beings have an innate desire to be unique and admired by others. The drive to be successful is one of the many aspirations fueled by this desire. Continue reading

Leadership Nuggets

Some nuggets of wisdom I learned in my leadership quest, that shaped my life and helped me not only become a better leader but also a better person:

  • If you want to go fast, go alone; if you want to go far, go with team
  • Right people, in the right seat – Jim Collins
  • A leader’s success depends on the success of his or her followers
  • Do your best, not more, not less – Zen philosophy
  • Intrinsic motivation is the key to bringing the best out of everyone
  • Communication, particularly information sharing, is the basic building block of trust
  • Your presence sends a vibe, which either attracts or repels others
  • Focus on being helpful, than being right
  • Employee engagement factors: Autonomy, Complexity, and Gratification – Daniel Pink
  • Communication: Hint is hardest to decode and easiest to refuse. It is speaker’s responsiblity to speak clearly and unambiguously to communicate ideas
  • Listening: Encourage others to talk about themselves
  • You cannot teach a man anything; you can only help him to discover it himself – Galileo
  • Make suggestions and let others reach their own conclusions – Dale Carnegie
  • If you cannot explain it to your grandmother, you don’t really know it – Einstein

 

Top Leadership Qualities: Making of a Great Leader

Leadership is as old as human history, and people have taken great pride in documenting and telling stories of their great leaders. When we study the lives of some of these great leaders, from historical figures to modern-day executives, they all appear to have a charisma: an ability to influence people to do what may have been deemed impossible before their time. These leaders also share a core set of qualities, which made their followers believe in them and their vision. Regardless of the time and era, these qualities have stood strong, and experts believe that every leader must possess a core set of leadership qualities to become a great leader and have their followers follow willingly. Leadership comes in many forms; personal, political, business, religious, military, and other forms. The focus of this article is to explore the top leadership qualities found in great business leaders.

When it comes to business leadership, the distinction between a good manager and a good leader is often made. Good managers are often regarded as the organizers who can create a sense of stability and run the operations smoothly, while good leaders are considered visionaries who can change the organization for better and take it to the next level. All too often, employees emerge with the title of manager because they were technically proficient, not necessarily because they had leadership qualities. They are promoted to a managerial position for having managed themselves and their work very well; but to manage others they need people skills. They have people reporting to them, which means they have to wear two hats; one has “Manager” on it and the other “Leader”, and they need both hats to succeed. While the manager works on the tasks and the projects, the leader focuses on the people. The leader involves people in decisions, Continue reading